Frequently Asked Questions
We hope this section will resolve all of your queries. If not, feel free to contact us on +91-8009471080.
It depends on device compatibility. If the devices you have support the Linkio Fiber network, there won't be any charges for the devices.
All of Linkio Fiber plans are purely unlimited, there are no data caps like Airtel Xstream Fiber or Jio Giga Fiber.
Yes! Linkio Fiber has 6-month as well as yearly plans available.
Linkio Fiber accepts all major payment modes, e.g. UPI, NEFT, Cash, Cheque, Debit Cards, Credit Cards, and wallets like Paytm, PhonePe, GPay, Mobikwik etc.
You will be provided multiple customer care numbers, all of the numbers will be answered by our technical representatives. We do not use automated calls, IVRs or app complaint registration; you can directly contact our technical team and they will register your complaint and fix the connectivity as soon as possible, or you can contact us on 8009471080.
We currently do not provide a landline connection alongside broadband. IPTV/OTT (live TV, YouTube, Netflix, Prime) is available as a separate add-on — see our IPTV page for details.
You will get SMS reminders starting 3 days before your plan expires, each with a payment link you can pay from. You can also go to the broadband section of PhonePe, Paytm, GPay or similar apps, search for Linkio and pay your bill there, transfer directly to our company's bank account, pay us by UPI, or call us for cash pickup.
We provide a 60-day grace period: if a customer does not recharge within 60 days of plan expiry, the connection is terminated, as we no longer maintain or service the connected fiber. The customer can pay Rs. 500 activation charges to reactivate the connection. Linkio will not be liable to refund the security deposit after 60 days of the last plan expiry.
If a customer chooses to disconnect the service, they can call us and we will send our representative to collect the devices; he will give you a cheque for the security amount. If the customer wants the amount sent directly to their bank, we take 3-7 days to transfer it after receiving the devices. All devices must be in working condition to get the security deposit back.
